The mission of the Vaudreuil-Soulanges Palliative Care Residence is to offer free, high-quality care to people at the end of life, so that they can live out their final days peacefully in a beautiful and serene setting, surrounded by their loved ones. The Residence also offers support services for their loved ones. 

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We collect, use and disclose personal information on a daily basis for the purposes of providing our services in the areas of professional support, palliative and end-of-life care, soliciting contributions in various forms, holding events and draws, and providing information about our services and care. Confidentiality is one of our greatest concerns. We adhere to the highest ethical standards when handling all information, especially personal information.

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This Privacy Policy is intended to help you understand our practices regarding the collection, use, disclosure and retention of personal information. By providing us with personal information (through our Web site, by completing an event participation form by e-mail, in person or by telephone), you agree that this information will be processed in accordance with the present Privacy Policy, and you authorize the Vaudreuil-Soulanges Palliative Care Residence, its third parties and service providers to process your personal information for the purposes set out below.

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This Privacy Policy does not apply to third-party Web sites that can be accessed through links on the present Web site, and the Vaudreuil-Soulanges Palliative Care Residence bears no liability for such third-party Web sites. If you click on a link to a third-party Web site, that Web site will have its own privacy policy that you should review before submitting any personal information. 

 

WHAT PERSONAL INFORMATION DO WE COLLECT?

We may collect and process various types of personal information in the course of conducting our business and providing our services. This information includes:

• professional and/or personal details, such as first and last names, address(es), e-mail address(es), date of birth and telephone number(s);

• marketing information and communication preferences as well as related information such as food preferences, comments and survey responses;

• information relating to contribution history, participation in the organization's events as well as billing and financial information such as a billing address, bank account information or payment data;

• service-related information, such as details on the services we have provided to you;

• information about your professional title and family ties

• recruitment information, such as CVs, education and work history, details related to professional affiliations and other information relevant to potential recruitment by the Vaudreuil-Soulanges Palliative Care Residence;

• Web site usage and other technical information such as details about visits to our Web sites, your interaction with our advertising and online content and information collected through cookies and other tracking technologies;

• any other personal information provided. Please note that if you provide us with personal information about other individuals (such as your customers, directors, officers, shareholders or beneficial owners), you must ensure that you have duly notified these individuals that you are providing us with their information and that you have obtained their consent to such disclosure;

• where applicable, evidence of consent must be provided to us (date, time, means), in circumstances where such consent is necessary for the processing of personal information;

• credit card information will be used for donation payment purposes only. Information will be kept only as long as is necessary for the provision of services and will not be used for any other purpose, either by our financial service providers or by us. 

 

HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We collect your personal information from you and during our interactions with you in the following ways:

• When you register for events, training courses and newsletters;

• When you register for benefit events;

• When you make a donation to our organization, whatever the form of your gift;

• When you register as a volunteer for our organization;

• In the course of providing services to you; 

 

We also collect publicly available information on public platforms, including our Web site.

 

HOW DO WE USE PERSONAL INFORMATION?

We may use personal information in one or more of the following ways, with your consent or, where applicable, on another legal basis. In each case, we indicate the purposes for which we use your personal information:
 

• In order to provide our services and conduct our business, to administer and perform our services, including fulfilling our obligations under any agreement between you and us. 

• In order to facilitate the use of our Web sites and to ensure that the content is relevant, and to ensure that the content of our Web sites is presented in the most efficient manner for you and your device.

• For marketing and business development purposes—to provide details on new services, information on developments in our organization and sector, and invitations to seminars and events where an individual has opted to receive such information. 

• For research and development purposes (including security)—to perform analyses in order to better understand our customers’ service and marketing requirements and to better understand our organization and develop our services and offerings. 

• For recruitment purposes—to enable us to process job applications and assess whether an individual meets the requirements for a position for which he/she may apply at the Vaudreuil-Soulanges Palliative Care Residence.

• To meet our legal, regulatory or risk management obligations.

• To prevent fraud and/or conduct other background checks that may be required at any time by applicable law, regulation and/or best practices (if false or inaccurate information is provided or fraud is detected or suspected, information may be forwarded to fraud prevention organizations and may be recorded by us or such organizations). When processing special categories of personal information, we may also rely on important public interests (crime prevention or detection) or legally founded claims;

• To enforce our rights, to meet our legal or regulatory reporting obligations or to protect the rights of third parties. 

• To ensure we get paid—to collect payments owed to us and, where appropriate, to enforce such collections by debt collection agencies or other legal means (including legal proceedings).

• In order to reorganize or make changes to our organization—if we undertake a reorganization (for example, by merging, consolidating or divesting part of our organization's mission), we may need to transfer some or all personal information to an applicable third party (or its advisors) as part of any due diligence process or transfer to such reorganized entity or third party for the same purposes as set out in this Privacy Policy or for the purpose of analyzing any proposed reorganization. Should such a situation arise, we will take all possible steps to ensure the protection and security of personal information.

 

WITH WHOM DO WE SHARE PERSONAL INFORMATION?

• Employees or volunteers of the Vaudreuil-Soulanges Palliative Care Residence for the purposes of recruiting employees, volunteers and soliciting financial contributions or other types of contributions;

• Third-party service providers and/or partners, including those who provide us with services related to donation solicitation, database analysis, Web sites, application development, hosting, maintenance, and more. These third parties may access or process personal information related to the services they provide to us. We limit the information we provide to these service providers to that which is reasonably necessary for them to perform their duties, and our contracts with these service providers require them to maintain the confidentiality of such information;

• Government authorities and law enforcement agencies where required by applicable law. When detailed information is required, we may disclose personal information and other information if we are required to do by virtue of tax laws or other laws, or if we believe in good faith that such disclosure is necessary to comply with applicable laws, in response to a court order or government subpoena or search warrant, or otherwise to cooperate with such government authorities and law enforcement agencies;

• The acquirer, successor or transferee in connection with any merger, acquisition, debt financing, sale of assets or similar transaction, as well as in the event of insolvency, bankruptcy or receivership providing for the transfer of personal information as a business asset to one or more third parties;

 

We will use personal information for the sole purpose of achieving the primary objective and applicable legitimate purpose for which it was collected, or for purposes consistent with that primary objective. 

 

The Vaudreuil-Soulanges Palliative Care Residence uses the services of third-party sites, such as Google and Facebook, to promote its content and offers.

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When you visit our Web site, these third parties may use cookies, Web beacons or other similar technologies on your hard drive to collect or receive information about your browsing on our Web site and elsewhere on the Internet. These technologies make it possible to deliver relevant and targeted advertisements based on your interests. You can consult the cookies and destroy them if you wish. You have full control. We advise you to refer to your browser settings to make the appropriate changes.

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If you want third-party sites to store cookies on your hard drive in order to offer you targeted advertising, you can enable this option. 

 

HOW LONG DO WE KEEP PERSONAL INFORMATION?

We will only retain personal information for as long as necessary for the purposes set out in this Privacy Policy and to comply with our legal and regulatory obligations. 

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To learn more about how long we keep personal information, please contact us.  See details under How to Contact Us.

 

WHERE DO WE STORE PERSONAL INFORMATION? IS INFORMATION TRANSFERRED OUTSIDE QUÉBEC?

The Vaudreuil-Soulanges Palliative Care Residence uses computer-based customer relationship management (CRM) technologies to manage, maintain and preserve all of the organizations’ relationships and interactions with their current and potential clients, donors and partners. Prodon is one of the software programs used. For legal and tax reasons, documents and personal information may also be kept in our highly secure restricted archive room. The Residence does not transfer or trade any of its data, whether confidential or not, outside the province of Québec.

 

HOW DO WE PROTECT PERSONAL INFORMATION?

We follow generally accepted industry standards to protect information submitted to us, both at the time of transmission and after receiving it. We maintain appropriate physical, technical or administrative safeguards to protect personal information from accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access, misuse or any other unlawful form of processing of personal information in our possession. We have taken steps to ensure that the only staff members who have access to your personal information are those who need to know it or whose duties reasonably require such information to be known.

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It should be noted, however, that no method of transmission over the Internet or means of electronic storage is 100% secure. Therefore, we cannot ensure or guarantee the security of the information you transmit or provide to us. As such, this information is provided to us at your own risk. We also cannot guarantee that such information will not be accessed, obtained, disclosed, modified or destroyed as a result of the violation of our physical, technical or administrative safeguards. If you have reason to believe that personal information has been compromised, please contact us. See details under How to Contact Us. In the event of a privacy incident affecting your personal information, we undertake to notify you as soon as possible once we are made aware of this incident.  We will take reasonable steps to reduce the risk of harm and prevent further incidents of the same nature.

 

WHAT RIGHTS DOES AN INDIVIDUAL HAVE WITH RESPECT TO THEIR PERSONAL INFORMATION?

Under certain circumstances and in accordance with applicable data protection laws, a person has the following rights:

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• Access: the right to ask if we are processing information and, if so, to request access to personal information. Subject to applicable laws and, where appropriate, subject to the payment of a monetary sum, the individual may receive a copy of the personal information we hold about him or her and certain other information about him or her;

• Accuracy: we are required to take reasonable steps to ensure that the personal information in our possession is accurate, complete, not misleading and up-to-date;

• Correction: the right to request correction of any incomplete or inaccurate personal information we hold.

• De-indexing: an individual’s right to request that we stop disseminating their personal information or to de-index any hyperlink attached to their name giving access to information if this dissemination causes them harm or contravenes the law or a court order (right to erasure or oblivion).

• Anonymization: the fact that our organization can, instead of destroying personal information, anonymize it for use, but only for serious and legitimate purposes (e.g., retention of information required for possible tax inspection) (might be easier to destroy than to anonymize).

• The right to be informed when you are the subject of a decision based exclusively on automated processing;

• The right to be informed when using identification, location or profiling technology and the means offered to activate these functions;

 

Finally, it is also possible to lodge a complaint with a data protection supervisory authority, more specifically in the country, province or state in which you normally reside (in Québec, this authority is the Commission d 'accès à l'information), in which we are located or in which an alleged breach of data protection laws has been committed.

 

To exercise any of these rights, please contact us (see the How to Contact Us section).

 

HOW DO WE USE COOKIES AND SIMILAR TECHNOLOGIES?

For detailed information about the cookies we use, please refer to our Cookie Policy below (“Cookies”), which is part of this Privacy Policy. 

 

HOW TO CONTACT US

To ask questions, make comments or complaints about this Privacy Policy or about personal information, exercise your rights, lodge a complaint, or obtain information about our policies and practices regarding our service providers outside of Canada, contact our Privacy Officer by email at pboily@mspvs.org  or by phone (number) or mail at:

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Vaudreuil-Soulanges Palliative Care Residence

Pascale Boily, Privacy Officer

90 Como Gardens

Hudson, Québec

J0P 1H0

 

HOW DO WE UPDATE THIS PRIVACY POLICY?

We may change the content of our Web sites and how we use cookies without prior notice and, therefore, our Privacy Policy and Cookie Policy is subject to change at any time in the future. We therefore encourage you to review our policies every time you visit our Web site in order to stay informed about how we handle personal information.

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This policy was last updated on August 22, 2023.